Privacy Policy

Information you provide

When you submit the quote-request form, we collect what you enter: your name, business name, email address, phone number, the property address and city, approximate square footage, property type, desired cleaning frequency, preferred service days, approximate closing time, number of restrooms, flooring types, current cleaning arrangement, requested start date, your cleaning concerns, any additional details you include, and your preferred contact method.

If you call, text, or email us directly, we keep the contact details and correspondence needed to respond to you and manage any resulting service relationship.

Information collected automatically

Our hosting provider keeps standard server logs when you visit the site, which can include your IP address, browser type, and the pages requested. These logs exist for security and reliability. We do not use analytics tools, advertising pixels, or visitor tracking on this website. If we add analytics in the future, we will update this policy first.

Cookies

This website does not set tracking or advertising cookies. If that ever changes, this policy will be updated to say what is set and why.

How we use your information

• To contact you about your quote request
• To schedule and conduct a walkthrough
• To prepare and deliver a service proposal
• To maintain records of our communication with you

We do not sell personal information, and we do not share it with third parties for their marketing purposes. Submitting the quote form does not create a service agreement; see our Terms of Use.

Service providers

We use a small number of service providers to operate this website, and each one handles your information only as needed to provide its service:

• Vercel hosts the website and processes web requests, including the server logs described above.
• Resend delivers quote-form submissions to our business email and sends you a confirmation email.
• Google Workspace provides our business email, where quote requests and correspondence are received and stored.

Data retention

Quote requests are delivered to us by email and are not stored in a separate website database. We keep quote requests and related correspondence in our business email for as long as reasonably needed to respond to inquiries, provide services, and meet ordinary business and legal record-keeping needs. You may ask us to delete your information at any time using the contact email below.

Data security

This website is served over an encrypted connection (HTTPS), and form submissions are transmitted to us through the providers listed above. We take reasonable steps to protect your information, but no website or email system can be guaranteed to be completely secure. Please do not submit sensitive personal information through this website. The quote form does not need it, and we do not ask for it. We do not collect payment information through this website.

Your choices

You may email us at any time to ask what information we have about you, to correct it, or to have it deleted. We will honor reasonable requests promptly, except where we need to keep a record for legitimate business or legal reasons.

Children's privacy

This website is for businesses and is not directed to children under 13. We do not knowingly collect personal information from children. If you believe a child has submitted information through this site, contact us and we will delete it.

Changes to this policy

If our practices change, we will update this policy and revise the date at the top of this page.

Contact

Questions about this policy or your information can be sent to hello@completecleanersnwa.com.